Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Sonkar Fashions has designated a Grievance Officer to address your concerns.

How to raise a grievance

1. Email the Grievance Officer at grievance@sonkarfashions.com.
2. Include the following details so we can address your concern quickly:
   • Your full name and contact number
   • Order number (if the grievance is order-related)
   • Nature of the grievance
   • Supporting photographs or documents, if any
   • The resolution you are seeking
3. You will receive an acknowledgement within 48 hours.
4. We will work towards resolving the issue within 30 days from the date we receive it.

What we handle

• Product quality issues (damage, defect, wrong item).
• Order fulfilment concerns (late delivery, non-delivery, incorrect address).
• Refund delays.
• Data privacy complaints under the DPDP Act, 2023.
• Complaints about content posted on the Website.
• Any other concern related to your experience with Sonkar Fashions.

Escalation

If you are not satisfied with the resolution offered by our Grievance Officer, you may also approach:

• The National Consumer Helpline (1915) or consumerhelpline.gov.in.
• The consumer courts having jurisdiction in your area.
• The courts at Indore, Madhya Pradesh, which have exclusive jurisdiction for any legal proceedings against us under our Terms & Conditions.

We take every grievance seriously — they're the fastest way for us to learn and improve.